Student Support and Wellbeing
Pathways College is committed to providing guidance and support to all our students. This includes when students are in their home location, at Block courses or in their ministry placements. This occurs through regular personal mentoring, pastoral care and ministry placement supervision.
Pathways College has agreed to observe and be bound by the Code of Practice published by the Ministry of Education (2021) and managed by NZQA. The Certificate declaring Pathways College is a signatory is displayed in a public place.
NZQA sets out guidelines and responsibilities for providers like Pathways College to support student wellbeing, development and educational achievement. The Pastoral Care of Tertiary and International Learners Code of Practice 2021 is implemented fully at Pathways. It exists to ensure you have the best possible support systems in place during your time as a student at Pathways College. This code can be viewed at https://www.nzqa.govt.nz/providers-partners/tertiary-and-international-learners-code/
Each year, Pathways is required to conduct a self-review of all processes related to the care of domestic and international students and attest to NZQA that this has been done and the desired outcomes attained.
Self- Review Attestation Summary 2022
All tertiary providers are required to annually conduct a self-review against the Code of Practice. The summary below outlines our assessment of the implementation of the Code of Practice in November 2022. The self-review was conducted through a collaborative process involving staff, Adjunct Faculty, stakeholders and student evaluation data.
Outcomes 1 - 4 refer to learner wellbeing and safety systems, the inclusion of learner voice, ensuring safe and inclusive physical and digital learning environments and processes to ensure learner safety.
Outcomes 5 - 7 relate specifically to student accommodation. We do not have student accommodation throughout the year although students attend several one-week block courses during their time as a student at Pathways College.
Outcomes 8 - 12 relate to the wellbeing of international students specifically, the information made available to those learners, the enrolment and orientation process as well as processes to ensure international students are kept safe and that there is adequate supervision of these learners. In 2022 there were no international students studying at Pathways College, however, the correct policies and procedures in place for international students meet the requirements of the Code and have been well-implemented when international students have studied at Pathways College.
Through the evidence gathered our self-assessment against the code sits at the WELL-IMPLEMENTED stage. We continue to review our policies, processes and practices to ensure our students are well supported and that we provide a safe, inclusive and responsive learning environment for our students.
A learner wellbeing and safety system
Safe, inclusive, supportive and accessible physical and digital learning environments
Learners are safe and well
Outcomes 5 - 7
Responding to the distinct wellbeing and safety needs of international tertiary learners
Prospective international tertiary learners are well informed
Offer, enrolment, contracts, insurance and visa
International learners receive appropriate orientations, information and advice
Safety and appropriate supervision of international tertiary learners
All staff members have an open-door policy in regard to student access to them for assistance in all aspects of learning and spiritual development. Online learners may text, phone or email staff members and can expect a prompt response.
Pathways College staff will guide students with advice regarding fees-free eligibility, student allowances, loans and student services.
Assistance is available through specialist agencies for such matters as hearing disability, physical disability or counselling. Contact with these is the prerogative of the student but advice may be gained through perusing available listings or seeking help through the Pathways College Office Manager.
For students from countries outside New Zealand, pastoral and spiritual support help can be arranged with spiritual leaders in the appropriate language. Requests should be made through the Principal for these services.
Students meet their mentors regularly for support and encouragement. College staff accept the privilege and responsibility of praying for all students.
Support is also available for students through their placement organisation and the local church they attend.
Complaints and grievance procedures
There are defined procedures for student appeal, complaint, discipline, withdrawal and dismissal. All such procedures are published in the Student Handbook.